Since 2003 till to date , we have had many questions from our lovely and loyal customers. Below are some of the most frequently asked questions. However, if you can not find your answer listed below, please contact us at (03) 9877 2308.
1.Can you confirm if my order has been received?
If you haven’t received an order confirmation by email and want to know if we have received your order, please call us at (03) 98772308. We can advise you over the phone or a confirmation email will be resent as sometimes it may be a system glitch.
2.Can you provide the Tax Invoice for my order ?
Definitely! Just give us a call at (03) 98772308 and provide us your email address or mobile number that you would like the tax invoice to be sent to.
3.What is the size of the flower displayed in the photo?
The pictured price is of Medium size. Some of the products have only one size. This can be just a single rose, or an arrangement that is designed to be a small gift . However, if you like the design of the product and would prefer it to be in bigger size and budget, please give us a call at (03) 98772308
4. Will the flowers delivered look identical with the photo of the product that I choose?
We believe a floral arrangement is an art and no one can create an identical art by hand. We are confident that we can re-create the floral arrangement as close as possible as per the photo and that you will be happy with. However, some flowers are seasonal and we do have a substitution policy for seasonal flowers and it may therefore be slightly different from the original design.
5. Why do you have to substitute the flowers or why do you have a substitution policy?
Occasionally, substitution is necessary due to the availability of the flowers, the seasonal availability of flowers such as waratah, peonies, hydrangeas etc. Care is taken to maintain the style, theme, and color scheme of the floral arrangement, using flowers of equal value and similar look. Additionally, the substitution of certain flowers may be necessary due to increased demand, especially during the major events such as Mother’s day, Valentine’s day , and Christmas. In a single flower bouquet and arrangement such as an all roses bouquet, or Orchid, we will make every attempt to match the flower type but may substitute it with another colour.
6. What is the difference between the flower size, Small, Medium and Large?
As the pictured flower design is of Medium size, the flower count of stems and size will be closely followed as shown in the photo. In the small size, the flowers used will be less, such as less roses,less lilies, etc and are smaller looking than the photo. In a large size, more flowers are used and in some arrangement or bouquet, a ceramic container, a bigger vase, a pot will be used to reflect the size and the price.
7. Can I have candles, pamper products, gourmet food, specific chocolate brand, wine, fruits to add on to my order?
We have created an add on product on our website to complement your flower order. However, if you would like anything extra or specific, please give us a call at (03) 98772308. If we are given enough notice and time to source the products, we are happy to help!
8. Can you custom design my floral order ?
Yes, We Can. Just give us a call at (03) 98772308 and we’ll be more than happy to assist you.
9. Why does the ‘ No Shipping Options were found’ message appear when I type in the postcode for my delivery address ?
It can be the suburb / postcode for the delivery address is not listed in our system or wrong postcode. We have close to 40 local suburbs ( within 15km from our shop ) listed in our delivery system. If the system somehow can not find your postcode, please give us a call on (03) 98772308. If the delivery area is a long distance from our shop, we can advise you of the delivery fee.
10. Can you deliver to the hospital room and is there any specific flower not permitted in the hospital?
Yes, We can deliver to the hospital and will do so following the hospital policies. Most hospitals will only allow the flower to be left at either the nursing station or front reception and not into the patient’s room. Some hospitals do not allow any type of lilies and latex balloons as they are common allergens. There are also some restrictions that apply for any flowers, fruits and plants to go to ICU. Please give us a call at (03) 98772308 and we can advise you what flower choice is best for the hospital.
11. Can I make changes to my order or cancel once I have placed my order?
Yes, changes can be made or canceled once the order has been placed. We shall amend any changes needed, or refund your purchases provided we have been given enough notice and the flower has not been delivered or picked up by the courier. Please give us a call at (03) 98772308.
12. Can you confirm if my order has been delivered?
We don’t generally provide delivery confirmation once your order has been delivered. However, if you would like to know if your flower has been delivered, just give us a call or email us. You can also request an updated delivery when you place the order.
13. What happens if my order is not delivered?
Please give us a call at (03) 9877 2308 and we shall look into it. It can happen because of the wrong delivery address on the order, or the recipient is not aware that the flower has been delivered and left it at the entrance/door that is seldom used or out of sight.