We take pride in each and every one of our floral arrangements and bouquets and the quality of the add on products that we provide on our website. Should you not be happy with the quality of flowers or gift received, we kindly ask that you contact us at 0413 393 537 or email us at bloomsforesthill@gmail.com. A photograph of the flowers or gift is requested in order for us to review the quality issue. Please contact us within 48 hours after the delivery. We shall respond to your complaint within 24 hours.

In the case of a non-delivery, please contact us as soon as possible or within 10 days of the delivery date in your order. We shall look into the order and provide you with the refund or redelivery of the flower if you choose . Refunds, either partial or fully, are processed within 24 to 48 hours once the issues have been resolved . Funds are returned to the original method of payment, either by credit card or Paypal without any cancellation fees.