Site icon Blooms Forest Hill

Delivery

Orders Monday – Saturday:

Orders must be received before 2:00 p.m. in the recipient’s time zone to guarantee same day delivery. We can not guarantee the same day delivery for orders received after 2pm. However, We shall endeavour to deliver on the day.
If your order is placed after 2 pm,and you would like confirmation that your order will be delivered on the day, please call us at (03) 98772308 or email us at bloomsrus2@bigpond.com with your order number.
For a timed event delivery such as a birthday party, or funeral and memorial service,please call us at (03) 98772308 or email us.

Orders Sunday and Public Holidays:

Orders must be received before 12 pm in the recipient’s time zone to assure same-day delivery. We shall endeavour to deliver the order on the day for orders received after 12pm,but we can not guarantee. Please call us at (03) 98772308 or email us at bloomsrus2@bigpond.com for confirmation.

These cut off times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas. Please check with us for the order cut off times for these days.

We will endeavor to deliver your order to the address you have given us. We cannot accept any responsibility if you have given us a wrong or incomplete delivery address, if our courier cannot gain access to the address given or if the intended recipient is not at the given address when our courier calls.

While we will make every effort to deliver your order by the requested time, no guarantees can be made due to unforeseen delays which may occur. There may be local reasons why an order cannot be delivered within your preferred time frame (for example, disrupted or altered traffic conditions). If the flowers are for a timed event (for example, a funeral or business location), please let us know when you place the order.

To resolve any delivery queries, we may need to contact the recipient. If, in any case, you DO NOT want us to contact the recipient, please let us know when placing your order. In the event that the recipient is not at home at the time of delivery, we will endeavor to leave the order in a safe, shaded area – usually by the front door. In extreme weather conditions or where the doorstep area is exposed to public access, or if the courier cannot gain access to the doorstep due to locked gates or other security measures, the flowers will be taken back to our shop for the recipient to collect. If a second delivery is required, another delivery fee will incur. . Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.

Delivery Suburbs

Our online delivery platform is designed to list suburbs/postcodes that are located within 15km from our store in Forest Hill and a flat rate delivery fee of $10 apply. If the delivery suburbs required are not in the list, a message of ‘No Shipping Options were found’ will appear when you key in the delivery address. We can quote you the delivery fee with the given address by calling us at 98772308 or send us an email at: bloomsrus2@bigpond.com

The list of suburbs with their postcodes are :

Substitution Policy and Flower Size

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine’s Day and Mother’s Day. In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour. Our Flower sizes are categorised into Small, Medium, and Large with the prices reflect the size. The size of the flowers pictured on this website are of the Medium size.

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